recordX - Call Recording
Award winning recordX is a comprehensive extension and line side call recording solution packed with innovative features to search, record, play and archive telephone call recordings. Leading edge web technologies ensure that recordX is the most powerful yet easiest to use call recording solution available today.
Whether you need to capture and retrieve call recordings with the minimum of fuss for regulatory compliance or for business improvement through higher levels of customer satisfaction. recordX meets all your call recording needs. It works with all technologies - ISDN, SIP and VoIP - in whatever combination you have chosen and includes high level encryption. In addition to a host of powerful call recording features, we are pleased to announce that recordX also includes mobile call recording.
“Oak has phone monitoring & voice recording near perfection. No-one we demo it to dislikes it, no-one! It's down to their persistence in Research & Development.”
- Resolve Disputes
Find calls quickly and email an extract of the call recording to your client to confirm contract details
- Demonstrate Compliance
For many organisations it is necessary to show that FSA call recording rules have been followed
- Monitor Quality
Review call recordings to ensure that all clients have been dealt with professionally at all times
- Improve Performance
Work with staff to develop their telephone and telesales techniques by evaluating call recordings
- Share
Share conference calls, online meetings & call recordings with business colleagues
For a real-world example of how businesses use recordX, check out this Call Recording case study.
For more information about Call Recording, check out our 'Beginners Guide to Call Recording' article.